Because of the unique nature of the service we provide (you're trusting US to pick things out for YOU) and in order to keep our products affordable, we currently do not accept returns or exchanges and do not offer refunds on merchandise. Due to the nature of vintage clothing, some items will arrive with mysterious stains, interesting discolorations, rips and tears from their previous lives. It's character like this that makes us choose the items in the first place, and it's what makes them so Divine Trashy! . And while all sales are considered final, we want all of our customers to be happy and love receiving feedback. Especially if you're not a dick about it.We pride ourselves in offering top notch customer service and want everyone to love their Divine Trash purchases.